Articles tagged with 'Amy Shore' | Nationwide Mutual Insurance

By Amy Shore, Executive Vice President, Chief Customer Officer

Dr. Emily Tincher had a problem. Her team was looking for ways to transform thousands of pages of highly technical veterinarian medical knowledge into digestible information that could help the common pet owner take better care of their dogs …

Nationwide Chief Customer Officer Amy Shore recently joined The Experience Strategy Podcast, a business and customer experience podcast, to talk about leading a customer experience transformation within a Fortune 100 organization, as well as how to …

By Amy Shore, Executive Vice President, Chief Customer Officer

By Amy Shore, Executive Vice President, Chief Customer Officer

Nationwide Chief Customer Officer Amy Shore recently joined Conquering Columbus, a Columbus, Ohio, podcast focused on business and culture in Ohio’s capital city. The episode covers her career journey, the importance of working at a company that …

Nationwide Chief Customer Officer Amy Shore recently joined C-Suite Conversations with Scott Miller, a Franklin Covey podcast, to discuss how Nationwide works to achieve clarity of purpose by making listening to employees and customers a …

By Amy Shore, Executive Vice President, Chief Customer Officer 

For Eric and Winn Madeira, their adventurous Bernese Mountain dog, Wile. E. is more than a pet, he is a beloved member of their family. So, when Wile. E. suddenly became sluggish and inactive on a holiday road trip, they knew something was very …

By Amy Shore, Executive Vice President, Chief Customer Officer 

Women’s History Month is an important time to step back and recognize women’s contributions to history, culture and society.Nationwide leaders, recognizing the women and allies who have helped elevate, empower and enable them, are reflecting this …

Aiming to make every customer interaction a positive experience, Nationwide continues to introduce service enhancements for its insurance, retirement and financial services …

In the course of a few years, the sophistication of brands’ digital interactions with consumers has increased by leaps and bounds. This can be attributed to the growing use of artificial intelligence (AI) to guide those interactions. In a new …

Nationwide Chief Customer Officer Amy Shore joins The Future of Insurance podcast host Bryan Falchuk to discuss how Nationwide is working to stay customer centric in a multichannel, multi-experience world by employing the latest in telematics and …

A well-known adage attributed to the 19th century American poet Emily Dickinson says, “If you take care of the small things, the big things take care of themselves.”At Columbus, Ohio-based Nationwide, customer satisfaction is no small thing, but …

Nationwide Chief Customer Officer Amy Shore joins Bold Penguin TV Host Amber Wuollet to talk about how Nationwide has created a customer-centric culture, the importance of using data to ensure customer satisfaction, and how digital interactions can …

At a time when consumers are looking for faster, simpler and more personal experiences with businesses, Nationwide is continuing to expand capabilities and introduce new solutions and technology that cater to the needs customers value …

Believe it or not, chatbots have been around since the 1960s. While the technology has changed over the years, much about the interaction hasn’t…that is until NORA.NORA is Nationwide’s Online Response Assistant, and her helpful …

Often when people face the biggest challenges of their lives – from a tornado or hurricane that damages their home, to a fire that takes out a significant portion of their business, to the loss of a loved one – insurance and financial …

We know these are uncertain times and we hope you find confidence in Nationwide’s ability to meet your needs. We have navigated significant challenges before, and time and time again our diverse portfolio and consistent financial performance …